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Pricing, Billing, and Refund Policy

Last Updated: June 10, 2026

Welcome to Geofence Attendance. We aim to keep our pricing simple, transparent, and fair for businesses of all sizes. By subscribing to our services, you agree to the billing and refund terms outlined below.

1. Payment Processing & Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

When you subscribe to a paid tier on Geofence Attendance, your payment details will be securely handled by Paddle, and your bank statement will reflect a charge from PADDLE.NET* GEOFENCEA.

2. Subscription Plans & User Quotas

  • Plan Tiers: We offer multiple subscription tiers based on the operational size of your organization, the number of active employees, and required geofenced locations. Detailed tier pricing is listed clearly on our pricing page.
  • Billing Cycle: Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your choice during checkout).
  • Automatic Renewal: Your subscription will automatically renew at the end of each billing cycle unless you cancel it or we suspend it.
  • Quota Overages: Tiers have strict limits on active employee records and geofence counts. If your team expands past your current tier limit, your workspace admin dashboard will request you to upgrade your plan to maintain uninterrupted mobile application check-ins for excess staff members.

3. Plan Modifications (Upgrades and Downgrades)

  • Upgrades: If you upgrade your plan mid-billing cycle, you will get immediate access to the higher limits. Paddle will charge you a prorated amount for the remainder of that billing cycle.
  • Downgrades: If you downgrade your subscription plan, the change will take effect at the start of your next billing cycle. We do not offer prorated credits or refunds for downgrades mid-cycle. Please ensure your active user counts fall within the new lower limits before requesting a downgrade to avoid service lockouts for excess staff.

4. Cancellation Policy

You can cancel your subscription at any time directly through your Organization Settings inside the dashboard, or by reaching out to our support team at [email protected].

  • Upon cancellation, your subscription will remain active until the end of your current paid billing period.
  • You will not be charged again, and no partial refunds will be provided for unused days remaining in the active cycle.

5. Refund Policy

Because Geofence Attendance offers a free tier option to test the application's compatibility with your devices and workplace geofences, we generally enforce a no-refund policy for successfully completed billing periods.

However, we understand that exception scenarios occur. We evaluate refunds under the following conditions:

  • Initial Purchase Technical Failure: If you purchase a premium plan and experience a critical system bug or API synchronization failure that our technical support team cannot resolve within 7 days of your formal report, you are eligible for a full refund of that initial payment.
  • Accidental Renewal: If you intended to cancel your subscription but were charged due to a renewal oversight, you must contact us within 48 hours of the renewal charge. If the account has seen zero usage (no new attendance logs, report generations, or admin operations) since the renewal, we will issue a full refund.
  • No Prorated Refunds: We do not offer refunds for unused portions of a monthly or annual billing period if you choose to stop using the system early.

6. How to Request a Refund

To request an exception or technical failure refund, please email [email protected] with the following details:

  1. Your Organization Name and registered Admin Email.
  2. The Paddle Transaction ID / Invoice Number.
  3. A brief explanation of why you are requesting a refund (including error details if a system issue occurred).

Approved refunds will be processed via Paddle back to your original payment method within 5 to 10 business days.